Console

On-call

Rotation, escalation, and what counts as a page.

Rotation

Weekly, handing over Tuesday morning. The handover is a conversation, not a document — if there is something the next person needs to know, tell them.

What pages

ConditionResponse
Ingest returning 503Page immediately
Scheduler missing ticksPage immediately
Notifier degradedNext business day
Archiver behindNext business day

What does not page

A single failing destination, a single rejected batch, or a slow report. These are noticed during the day and fixed then.

Escalation

Thirty minutes without progress is the threshold. It is not a failure to hit it; it is the point of having one.